Shangri-La Hotels & Resorts’ four properties in Singapore will offer travellers Covid-19 insurance coverage in 2021.
In view of the increased concerns and worries travellers may have during the global pandemic, the Shangri-La Group will make available emergency medical coverage of up to SG$250,000 (US$189,300) at no additional charge should the guest be diagnosed with Covid-19 during their stay at the group’s hotels in Singapore.
The Covid-19 emergency medical coverage is currently only available to international guests
travelling to Singapore via the Reciprocal Green Lane or if the guest is in possession of an Air
The introduction of the medical coverage follows the launch of coverage plans by several leading airlines, and builds on the Shangri-La Group’s heartfelt Shangri-La Cares commitment, providing greater peace of mind and assurance for guests travelling during the Covid pandemic.
“In everything we do, we always maintain a customer-first-focus, with their wellbeing and safety being our topmost priority,” says Chan Kong Leong, Regional CEO for the Shangri-La Group in Southeast Asia & Australasia. “Having elevated our hotels’ already stringent and rigorous safety and hygiene standards, we are now going the extra mile by providing Covid-19 medical coverage to our Singapore-bound guests, further instilling their travel confidence.”
Mr Chan says the hotel group chose to start with the Singapore market because of the recent relaxation of travel restrictions by the Singaporean government. To receive the emergency medical coverage, guests will have to book their stays at a publicly listed rate directly through the group’s own website, Shangri-La Hotels & Resorts mobile app, or through the reservations hotline. Guests staying at the hotels between January 1 and June 30, 2021, will be automatically covered under the policy at no additional charge.
Underwritten by AIG, highlights of the coverage include emergency medical expenses of up to SG$250,000 for medically necessary and reasonable costs should the guest test positive for Covid-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons. Guests are directed to contact a dedicated AIG customer service team for assistance if they are diagnosed with Covid-19 during their stay. Guests will also have access to emergency travel assistance that is available around the clock during their trip.
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