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Asian Journal of Information and Communications 10(1)
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Asian Journal of Information and Communications

Identification of success factors for the implementation of knowledge management using the Malcolm Baldrige Excellence Model in one of the Iranian petrochemical companies Nasser Safaie and Negar Soltanikarbaschi

  • Page:41-53
  • 2017-11-03

In the knowledge era, competitive strength is subject to acquisition and development of individual and organizational knowledge. A successful implementation of knowledge management can help producing appropriate knowledge, in appropriate time and for the appropriate person, along the organizational strategy. Additionally, it can help the organizational competitive advantage. The main purpose of this research is to identify success factors in knowledge management implementation in one of the Iranian petrochemical companies with regards to Malcolm Baldrige Excellence Model approach. The influence of each factor has also been calculated. For this purpose, data were gathered through two kinds of questionnaire. Validity of the questionnaires has been confirmed by academicians and experts of this field. Reliability of knowledge management maturity level assessment questionnaire and Malcolm Baldrige criteria questionnaire have been evaluated by Cronbach’s Alpha coefficients. The coefficients have been obtained as equal to 0.972 and 0.955, respectively. In the first stage of the research methodology, the normality of data was tested by Kolmogorov-Smirnov test, and then the results were confirmed by correlation and regression analysis at the confidence level of 99 percent. As a consequence, the more effective success factors in knowledge management implementation were identified and presented according to Malcolm Baldrige Excellence model criteria which order of importance is as follows: business results, process management, work force focus, measurement and analysis and knowledge management, leadership, strategic planning and customer focus. In addition, obtained results show that there is no significant relationship between personal features and successful implementation of knowledge management.

Keywords: knowledge management, Malcolm Baldrige National Quality Award, Quality
Excellence Model, petrochemical companies

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