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Asian Journal of Information and Communications 10(1)
Letter from the Editor-in-Chief Special Section “Diverse Use of ICT in Nepal” General Section

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Asian Journal of Information and Communications

ICT and e-governance: co-creation for better public service delivery Mahesh Maharjan

  • Page:92-102
  • 2019-03-31

Service delivery is an essential function in relation between government bodies and citizens. It is a part of complex relation between government, society and citizens. The image of government depends on service delivery with quality services at affordable price to its citizens. Effective public service delivery is one of the key parameters to measure the goodness of governance. The government should be willing to formulate new strategies for effective public service delivery. With proper use of ICT, it increases efficiency, speed, and transparency in service delivery. It also assists in generation and dissemination of knowledge. The researcher reviewed different models of co-creation and proposed his own co-creation model for better public service delivery in reference to social cash transfer in Nepal. Through the proper utilization and implementation of technology and digital tools, the service delivery of government could be more effective and challenges could be minimized.


Keywords: ICT, e-governance, co-creation, service delivery

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