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Asian Journal of Information and Communications 10(2)
Asian Journal of Information and Communications 10(2)

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Asian Journal of Information and Communications

Knowledge management practices in five star hotel: a study of Radisson Hotel Roopesh Shrestha

  • Page:57-71
  • 2019-03-31

Knowledge management is needed designed and adopted, successfully in every organization. The hotel industry cannot be an exception to this. The major objectives of the study are to analyze the factor influencing knowledge management in hotel industry. The study applied is survey method, for this questionnaire of closed and open nature were distributed to 120 respondents based on quota sampling within the Radisson Hotel, Kathmandu. Both empirical and descriptive statistics were used to analyze and present the data. The main obstacle seemed in the hotel is the absence of sharing ideas among the employees, with the GM and the board of directors. The absence of sharing has made knowledge management practices poor.


Keywords: knowledge management, culture, structure, human resources

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