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Asian Journal of Information and Communications 11(1)
Asian Journal of Information and Communications 11(1)

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Asian Journal of Information and Communications

A discussion of ICT for staff education that facilitates employees’ autonomy: a case in the Japanese service industry Ayami Oshima and Tomonori Oshima

  • Page:59-66
  • 2019-11-04

Employee satisfaction is one of the prominent factor for making profits. However, the Japanese service industry is in chronic labor shortage and has a problem in implementing staff education, which results in the impedance of employee retention. The development of an efficient and effective new method of staff education is necessary. This paper argues educational effects of ICT, ClipLine for staff education. It emphasizes a focus on employees’ motivation, confidence, and competence. It also emphasizes developing a graded approach as Evaluating Training Program of
Kirkpatrick (1975).

Keywords: autonomy, employee satisfaction, ICT, staff education

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