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Asian Journal of Information and Communications 11(2)
Asian Journal of Information and Communications 11(2)

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Asian Journal of Information and Communications

Use of information technology in India’s pharmaceutical industry Sanjay Kumar Jain and Rajesh Kumar Jain

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  • 2020-04-14
The purpose of this paper is to understand the role of information technology (IT) in
pharmaceutical industry in India and its influence on cost, productivity, compliance and
quality of the pharmaceutical products. A questionnaire was developed containing 22 items,
which was sent to 400+ pharma professionals working in different functions of 45 different
organizations. A total of 111 responses which represented different organizations including
manufacturers of sterile drug products, non-sterile drug products, active pharmaceutical
ingredients and combinations of these type of products were received and analysed. For
ANOVA analysis, respondents were divided into two groups. Based on the IT spending as
a percentage of the total budget, the first group included the respondents who confirmed
that their organization spent less than 4% of the total annual budget; while the second group
included the respondents who confirmed that their organization spent more than 4% of the
total annual budget. A significant p-value suggests that there is a statistical difference in
Productivity / Cost and Quality / Compliance depending on the IT investments by the firms.
Information technology has significant role in the pharmaceutical industry by improving
compliance, data integrity and reliability, and overall product quality. Implementation of
IT solutions has given immense confidence to the regulators auditing the manufacturing
site. This paper contributes to the available knowledge about the pharma industry with
specific reference to the Indian pharmaceutical industry. This study also helps to unravel
the impact of IT adoption on pharmaceutical organizations' performance parameters.


Keywords: information technology, data integrity, dashboard, compliance, software,
pharmaceutical industry, India
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