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Asian Journal of Information and Communications 11(2)
Asian Journal of Information and Communications 11(2)

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Asian Journal of Information and Communications

The components of knowledge intensive business services (KIBS) model for food safety management system (FSMS) in the hotel industry Pattanan Dansai et al.

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  • 2020-04-14
Due to the outbreaks of foodborne illness, the number of outbreaks is continuously
increasing and food-borne illnesses from food service businesses in the global low/middle
income countries cost an average of 110 billion US dollars per year according to the World
Bank in 2018. In order to eliminate such business risks, this research is commencing to
study the components of a new food safety management system (FSMS) learning platform
in knowledge intensive business services (KIBS) firms in the form of a qualitative research
through in-depth interview. Eighteen of luxury and upscale hotels and 2 knowledgeable
service provider companies were interviewed. The keys of success that help drive the food
safety management and continuous improvement in the hotels are a group of experts who
provide advice on food safety management systems (P-KIBS), information and
communication technology (ICT) systems that are used to link communication, information
(T-KIBS) and process control and analysis.


Keywords: knowledge intensive business services (KIBS), food safety management system
(FSMS), technology-oriented KIBS (T-KIBS), traditional professional services (P-KIBS),
information and communication technology (ICT)
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